Responsible Gaming at
tk1990

tk1990 operates strictly as an 18+ platform. Gambling is an adult activity, and participation by minors is not only against our terms but also harmful to their development and wellbeing. We enforce age restrictions through a multi-layered verification process that applies to every player who registers an account on our platform.

1.1 Registration Age Verification

During the account registration process, every player is required to confirm that they are 18 years of age or older by checking a mandatory declaration. This is not treated as a formality — it is the first layer of a broader identity and age verification framework.

1.2 KYC Document Checks

Before a player can make their first withdrawal, tk1990 requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — which confirms date of birth. Any account where the identity documents reveal the holder to be under 18 will be immediately closed, all deposits returned, and any winnings voided.

1.3 Parental Controls

tk1990 encourages parents and guardians to make use of internet filtering and parental control software to prevent minors from accessing gambling websites. Popular parental control tools available in Bangladesh include net nanny filters built into many home routers and broadband services. If you are concerned a minor in your household has created an account, contact us at [email protected] immediately and we will investigate and close the account without delay.

Problem gambling can develop gradually and is not always easy to recognise in oneself. tk1990 believes that awareness is the first step toward healthier play. Below are some common warning signs that gambling may be becoming a problem rather than a form of entertainment.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to make use of the responsible gaming tools described in this policy, and to reach out to our support team or a professional counselling service. Identifying the problem early makes a significant difference in recovery outcomes.

tk1990 provides a suite of practical tools designed to help players maintain control over their gambling activity. All tools are accessible from within your account settings panel, and most take effect immediately upon activation. Below is an overview of each available tool.

To access any of these tools, log in to your tk1990 account and navigate to Account Settings → Responsible Gaming. If you are unable to locate the settings or require assistance activating any tool, contact [email protected] and our team will assist you within one business day.

Deposit limits are one of the most effective tools for keeping gambling within a budget you are comfortable with. tk1990 allows players to set three separate types of deposit limit, which can be used individually or in combination.

4.1 Daily Deposit Limit

A daily deposit limit restricts the total amount you can deposit into your tk1990 account within any rolling 24-hour period. For example, if you set a daily limit of ৳2,000, you cannot deposit more than ৳2,000 in any 24-hour window, regardless of how many separate transactions you attempt.

4.2 Weekly Deposit Limit

A weekly deposit limit applies across any rolling 7-day period. This is particularly useful if your gambling activity tends to be concentrated on weekends or around major sporting events such as BPL cricket fixtures or IPL matches. A weekly cap of ৳5,000 to ৳10,000, for example, provides a meaningful spending guardrail without requiring daily monitoring.

4.3 Monthly Deposit Limit

A monthly limit covers any rolling 30-day period and is the broadest available control. Players who prefer a single, simple budget figure often find a monthly limit the most convenient option. tk1990 recommends setting a monthly limit that represents genuine disposable entertainment spending — not money needed for rent, food, utility bills, or other essential living costs.

4.4 Limit Changes

Reducing any deposit limit takes effect immediately. Increasing a limit, or removing a limit entirely, requires a mandatory 7-day cooling-off period before the change is applied. This delay is intentional — it gives players time to reflect on whether increasing their limit is a genuine preference or an impulsive decision made during a losing streak.

Self-exclusion is a formal programme that allows a player to voluntarily block themselves from accessing their tk1990 account for an extended period of time. It is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem. Self-exclusion is a significant step — and a brave one — and tk1990 supports every player who chooses this path.

5.1 Available Exclusion Periods

• 6 months — Minimum self-exclusion period
• 1 year — Recommended for players returning after a time-out
• 3 years — For players with a history of problematic gambling
• 5 years — Maximum standard self-exclusion period
• Permanent exclusion — Available on request; results in account closure and deletion of balance

5.2 How to Request Self-Exclusion

To initiate self-exclusion, send an email to [email protected] from the email address associated with your account. Your email should include your full name, your registered mobile number, and your preferred exclusion period. Our team will process your request and confirm account suspension within 24 hours. During the exclusion period, you will not be able to log in, make deposits, or contact the platform for the purpose of reversing the exclusion.

5.3 During the Exclusion Period

Once self-exclusion is active, tk1990 will take the following steps to support your break from the platform:

• Your account will be immediately suspended and you will be logged out of all active sessions.
• All promotional and marketing emails to your registered address will be stopped.
• Any pending bonus offers or free bet credits will be cancelled.
• Your account balance at the time of exclusion will be held securely and returned to you via your registered payment method (bKash, Nagad, etc.) upon request at the end of the exclusion period.

5.4 Returning After Self-Exclusion

After your self-exclusion period expires, your account will not be automatically reactivated. You must send a written request to [email protected] to reopen your account. There is a mandatory 7-day reflection period between your reactivation request and account reinstatement. tk1990 also reserves the right to require a responsible gaming consultation before reactivating any account that was placed under self-exclusion.

A time-out is a shorter, temporary break designed for players who want to pause their gambling activity without committing to a full self-exclusion. It is ideal if you feel you have been gambling too frequently, if you have had a losing run that is affecting your mood, or if you simply want a structured break to reassess your relationship with gambling.

6.1 Available Time-Out Durations

• 24 hours — A single day's cooling-off period
• 7 days — One full week away from the platform
• 30 days — A month-long structured break

6.2 What Happens During a Time-Out

During an active time-out period, your tk1990 account is suspended in the same way as a self-exclusion. You cannot log in, place bets, or make deposits. All marketing communications are paused. Your account balance is preserved and will be accessible when the time-out period ends.

6.3 Difference Between Time-Out and Self-Exclusion

The key distinction between a time-out and self-exclusion is duration and reversibility. A time-out is a short break of up to 30 days. Self-exclusion is a formal long-term commitment of 6 months or more. If you activate a time-out and find at the end of the period that you still feel unable to gamble safely, we strongly encourage you to escalate to a self-exclusion period rather than simply reactivating your account.

Both tools are available in your account settings under Account Settings → Responsible Gaming, or by contacting our support team directly.

If you feel that gambling is becoming a problem — or if you are concerned about someone else's gambling — please do not hesitate to reach out. tk1990's support team is a non-judgmental first point of contact, and we can connect you with the right tools and resources to help.

7.1 Talking to Someone You Trust

Sometimes the most important step is simply opening up to a family member, close friend, or community leader about how gambling has been affecting your life. People in Dhaka, Chittagong, Sylhet, and communities across Bangladesh have access to local faith-based support networks, community health workers, and social welfare services that can provide guidance and practical help. You do not have to face this alone.

7.2 Financial Counselling

If gambling-related debt is a concern, we encourage reaching out to a financial counsellor or speaking directly with your bank. Banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank offer customer assistance programmes for individuals experiencing financial difficulty. Mobile financial service providers including bKash and Nagad also have customer support teams who can assist with transaction reviews.

7.3 Keeping Gambling in Perspective

tk1990 exists to provide entertainment — the thrill of cricket betting during a BPL match, the excitement of live dealer games, or the variety of slot titles from certified providers. These are recreational activities. Keeping a clear mental boundary between entertainment and financial necessity is the most powerful habit a player can develop. Our responsible gaming tools exist to reinforce that boundary whenever it feels blurry.

Responsible gaming is not a box-ticking exercise at tk1990 — it is a core part of how we operate. We recognise that operating in the Bangladesh market carries a significant responsibility to protect players, their families, and the wider community from the harms that can arise from uncontrolled gambling behaviour.

We are committed to the following ongoing standards:

• Regular policy review: This Responsible Gaming policy is reviewed and updated at least once per year to reflect best practices and any new tools or resources we introduce.
• Staff training: Our customer support and responsible gaming teams receive regular training on problem gambling identification, empathetic communication, and the correct application of player protection tools.
• Proactive outreach: Where our monitoring systems identify behavioural patterns consistent with problem gambling — such as rapid deposit cycling, chasing losses, or unusually long unbroken play sessions — our team may reach out proactively to offer information and support. Players are not obligated to respond, but we encourage an open dialogue.
• Fair and transparent games: All games available on tk1990 are provided by certified third-party software providers whose random number generator (RNG) outcomes are independently tested. We do not manipulate outcomes, and we do not encourage excessive play through deceptive design.
• No marketing to vulnerable players: Players who have activated any responsible gaming tool — deposit limits, time-out, or self-exclusion — are automatically removed from all marketing and promotional communication lists for the duration of the active tool period.
• Transparent terms: All bonus terms, wagering requirements, and withdrawal conditions are clearly stated. We do not use misleading bonus structures designed to trap players in extended play cycles.

We believe that a platform which genuinely cares about the wellbeing of its players builds stronger, longer-lasting trust than one focused solely on revenue. tk1990 is here for the long term — and so is our commitment to responsible gaming across Bangladesh.